In 2019, the global volume of ITO (information technology outsourcing) was US$ 66.5 billion while that of BPO (business process outsourcing was US$ 26 billion. Both ITO and BPO indicate partnerships with white label agencies. Let’s do a quick concept check at this point to ensure that we’re all on the same page. White label agencies offer unbranded products and services to companies to resell…
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