Inquiry Told Post Office Labeled IT Malfunctions as ‘Exceptions’ to Downplay Severity

The Post Office’s former chief executive, Paula Vennells, suggested to her colleagues to refer to computer bugs as “exceptions” in an attempt to address mounting complaints from sub-postmasters about the faulty Horizon IT system, according to evidence heard at the inquiry into the Post Office scandal. Vennells had sought advice from her husband on a “non-emotive” way to describe computer problems…

Source